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My Resume

PROFESSIONAL ​INFO​​

I'm a professional writer with a passion for creating the cleanest and most practical written products for personal and client use. I've always had a keen eye for detail and work hard to make written work as clean and readable as possible. 

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I have experience content-editing client manuscripts, proofreading research papers, newsletters, reports, etc., writing and organizing magazine content, and improving user experience through the web. Please contact me for any additional information and skills to see all that I have to offer. 

Profile Picture_edited.jpg

Words, too, have genuine substance — mass and weight and specific gravity.

- Tim O'Brien

SKILLS

  • Professional Writing

  • Proofreading

  • Content Editing

  • Copyediting

  • Office 365

  • Google Apps

  • Adobe Illustrator

  • Adobe InDesign

  • Project Management

  • Asana

  • Trello

  • Slack

  • HTML

  • Social Media Platforms

  • Customer Service

WORK EXPERIENCE​​

Dec 2018-Current

Language Web Publisher / Web QC

The Church of Jesus Christ of Latter-day Saints 

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I QC and publish official web content for the Church of Jesus Christ in up to 100 languages. I communicate  with individuals within the Publishing Services Department via email and project meetings. I utilize the project management systems WorkFront and Asana to record and track current language projects in my queue. I review web content including images, links, alt text, SEO titles, and HTML and manage In-Context Review reports from language offices located all around the world.

Sept 2018 - Nov 2018

Customer Service Phone Agent

Young Living Essential Oils

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I answered company phones and spoke to up to 20 Young Living members each day. I assisted members in placing orders, managing their accounts, and answering product questions. I consciously made efforts to make those I spoke to feel welcomed and appreciated. I strove to connect with the member during the phone call. 

April 2016-July 2018

Assistant Course Developer / Project Manager

Brigham Young University's Online Curriculum Department

 

I assisted course designers, course leads, and online course representatives in implementing immediate fixes to online BYU-Idaho and PathwayConnect courses for students and instructors. I performed audits and prepared courses for future improvements and redevelopments, created student templates, student assignments, quizzes, and discussion board topics through the Brightspace and Canvas learning management systems.

Sept 2017-Dec 2017

Internship at BYU-Idaho Online Curriculum Department

Brigham Young University's Online Curriculum Department 

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I assisted course designers, course leads, and online course representatives in implementing immediate fixes to online BYU-Idaho and PathwayConnect courses for students and instructors. I communicated with each of these members in course councils through face-to-face meetings, online meetings, and email. I filled out reports to supervisors on a course-by-course basis. I performed audits and prepared courses for future improvements and redevelopments, created student templates, student assignments, quizzes, and discussion board topics through the Brightspace and Canvas learning management systems.

Aug 2013-Dec 2015

Vinyl Processor/Designer

VineyardVinyl on Etsy.com

 

I organized and completed at least 3 projects a day for customers through etsy.com. I spoke to customers about custom orders and created and sent proofs to customers using Adobe Illustrator. Spent a brief time researching SEO to improve customer traffic to the online store. Cut, cleaned, and prepped vinyl designs for shipping. 

Aug 2015-Dec 2015

McDonalds Crew Member

McDonalds

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I worked with a team of at least 5 during a typical shift to prepare and deliver food to customers. I strove to keep the kitchen of the restaurant clean during each shift. During at least 4 short-staffed shifts I managed 3 to 4 stations at once in the kitchen and coordinated with crew members and managers to keep up with customer orders.

Wendy's Crew Member

Aug 2014-Dec 2014

Wendy's

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I worked with a team of at least 5 during a typical shift to prepare and deliver food to customers. I spoke to at least 200 customers each day taking orders, making drinks, and delivering food to customers inside the restaurant lobby. I kept the lobby and front counter area clean and presentable for visiting customers.

EDUCATION

Jan 2014-July 2018

Bachelor of Arts in English - Professional Writing

Brigham Young University - Idaho

Relevant Courses:

  • ENG 321 - Technology for Professional Writers

  • ENG 325 - Language Theory - Grammar/Usage

  • ENG 326 - Editing

  • ENG 398 - Internship

  • ENG 400 - Genres of Professional Writing

  • ENG 450 - Rhetorical Studies

  • ENG 452 - Advanced Professional Writing

Westlake High School

Aug 2009-May 2013

High school diploma

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